They want me to attempt to resell the keys.Īdditionally, a charge for a subscription service was added to my account very sneakily. They are not willing to rectify the situation and refund me.

The website glitched and purchased several. In this case, we will not be able to cancel the purchases.' 'As for the keys bought by mistake, please refer to our previous messages and be informed that if you would like to be refunded for the orders and have not redeemed the keys, we can offer to resell them.' Clearly, these keys were not bought by my mistake. 'After checking your orders, we can see that the keys had already been delivered to you. Finally I was told that they did indeed respond to me, but somehow that never got to my email. I am a busy person who works roughly 12 hours a day 5-6 days weekly and wasn't able to circle back to this until 3 months after the fact.

I immediately wrote Gamivo and did not hear back. I go to my account and sure enough, I had bought everything in my cart 4 times. Next, I open my email to see 4 duplicate purchase confirmations/charges, all for the same items. Rinse and repeat a couple more times and I give up for now. My shopping cart still showed all the items I had just attempted to purchase suggesting the transaction did not complete successfully. The website froze and then the page refreshed. I went to click on the checkout tool and confirmed my purchase. They lost a customer, and I will certainly not be recommending them to my friends and family.Ī couple months back, I went to purchase a few games. A bad experience and bad customer support, the least they could have done is find a quick solution, meeting half-way, like adding a credit to my Gamivo account. I detest this practice with a passion and will definitely not be purchasing from them again. It is a shady business to be adding on the SMART sub when checking out. I then tried to resolve it with Gamivo's customer support, which also got me nowhere. I tried to resolve the issue with PayPal, which was denied. All-in-all I do not recommend Gamivo due to this simple reason, very unfortunate. Yesterday, to my surprise I get an automatic renewal notice from PayPal, so I cancelled it yet again via PayPal's website. I did not make a fuss about it and cancelled it ASAP. As soon as I had completed my purchase I received my invoice, and also my Steam code, however, a few moments later I get a charge for their SMART sub. Either I was blind while checking out or the Gamivo SMART sub was very well hidden or hard to read/find on the checkout process.

I had ordered New World last month (October 2022).

Is gamivo legit